Saltscar Surgery22 Kirkleatham StreetRedcar, TS10 1UATel: 01642 484495
FLU VACCINE CLINICS ARE NOW BOOKABLE. PLEASE RING THE SURGERY TO ARRANGE AN APPOINTMENT.
The registered patients of Saltscar Surgery can expect to receive the provision of essential core services as stipulated in the contractual framework for General Medical Services (GMS) The practice will provide diagnostics/examination, treatment/therapies and advice, prescribing, to cover both physical and mental personal medical services, health promotion and life style advice, screening and preventive services. The range of services may include chronic disease management, child health surveillance and child health services, contraceptive and related services, maternity services and services for older people.
The clinical team will manage patients who are ill or believe themselves to be ill, with conditions from which recovery is generally expected, for the duration of that condition, including relevant health promotion advice and referral as appropriate, reflecting patient choice wherever practicable. The practice will manage patients with a chronic disease in the manner determined by the practice, in discussion with the patient.
The general management of patients with a terminal illness is also a key role, in conjunction with the district nurses, Macmillan nurses and palliative care team as appropriate and using the Gold Standard Framework. The GPs endeavor to provide a personal service for their patients in this situation by ensuring that whenever possible they will be seen by their own doctor.
The practice will also provide Direct and Locally Enhanced Services, which may be commissioned from the practice by South Tees CCG, Local Authority or the NHS Commissioning Board.
The practice will develop the role of the Nurse to assume more clinical responsibility in the areas of chronic disease management, prevention and minor illness.
To engage with patients to seek regular feedback from the Patient Group to devise our services.
The practice will ensure the Clinical and administration members of the team are appropriately qualified for the roles they undertake and continue personal and professional development.
The practice has a complaints handling procedure to deal with complaints made by patients or someone ‘who is affected, or likely to be affected, by the action, omission or decision of the responsible body which is the subject of the complaint’.
View the CQC Report for The Saltscar Surgery
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
(Pre-booked appointments only)
When We Are Closed
If you need to see or speak to a GP on a bank holiday, over the weekend or between the hours of 6pm to 8am Monday to Friday then please ring NHS 111 who will help you to access our STAR - Local extended GP hours service. To learn more about our STAR – local extended GP hours service please access the following link. http://www.southteesaccessresponse.nhs.uk/
NHS 111 will ask you a series of questions to determine the urgency of your need and to ensure you get the most appropriate help as quickly as possible (this is called triage).
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
THE PRACTICE IS CLOSED ON THE FOLLOWING BANK HOLIDAYS
Monday 7th May 2018
Monday 28th May 2018
Monday 27th August 2018
Tuesday 25th December 2018
Wednesday 26th December 2018
Tuesday 1st January 2019
THE PRACTICE IS CLOSED ON THE FOLLOWING BANK HOLIDAYS
please contact 111 if you require medical advice
All health organisations must, by law, share information with each other about patients they are caring for directly, to improve the care provided. They must also use a patient's NHS number as a consistent identifier when sharing data or information about them. This was set out in the Health and Social Care (Safety and Quality) Act 2015, which aimed to reduce anxiety about data sharing. The 2013 Caldicott Review found that in some cases this anxiety meant patient information was not shared, even when sharing would have been in the best interest of the patient.
NHS Digital have produced guidance to help put these duties into practice, so that patients receive the best possible care, while their information is protected.
At our practice we use a computer system called SystmOne. This computer system is used by various different health organisations, enabling them to view patients records for patients who under their care. Our patients have a choice whether these organisations (which use the same system as ours) can view their GP Health Record. Ultimately the choice is the patients. Patients can choose to not share their records with these other health care organisations who are involved in their care if they wish. Our advise would be to share, as this will result in better / safer clinical care.
As a practice we will share records to other organisations who care for you, if you have not set any preferences with us, as we are only sharing to those health organisations who look after our patients.
More information can be found by clicking here NHS Digital Information Security
Opting Out of Research and Planning
The national data opt-out is a new service that allows patients to opt out of their confidential patient information being used for research and planning.
Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters.
To find out more visit https://digital.nhs.uk/services/national-data-opt-out-programme
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