This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

PLANNED TELEPHONE MAINTENANCE 7TH DEC BETWEEN 12NOON - 2PM. WE WILL CONTINUE TO BE OPEN DURING THIS TIME, THOUGH OUR PHONE LINES MAY HAVE DISTUPTION.


We are closed for the following Bank Holidays: Christmas Day Tuesday 25th December, Boxing Day Wednesday 26th December and New Years Day Tuesday 1st January. Ring 111 during our closure for urgent care / health advice.


Click HERE for Christmas and New Year Pharmacy Opening Times



FLU VACCINE CLINICS ARE NOW BOOKABLE. PLEASE RING THE SURGERY TO ARRANGE AN APPOINTMENT.


Public Health England (PHE) has advised the public to ensure they have had two doses of MMR (measles, mumps & rubella) vaccine after outbreaks of measles have been confirmed across England. Anyone who is not sure if they are fully vaccinated is being advised to check with their GP practice. There have been 440 laboratory confirmed measles cases in England between 1 January 2018 and 9 May 2018. The increase in measles circulation is mainly associated with travel to and from Europe where there are large ongoing measles outbreaks. 



 


Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

click here to view our privacy notice

Privacy in Young People

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Complaints Leaflet

Independent Complaints Advocacy

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website